Golisimo Privacy Policy

At Golisimo, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit Golisimo Casino or use our services. By registering an account and using our platform, you agree to the practices described below.

1. Information We Collect

We at Golisimo Casino collect several categories of information to provide you with a secure and personalized gaming experience. When you create an account with Golisimo Casino, we ask you to provide accurate and complete details so that we can verify your identity and comply with our licensing obligations under the Anjouan Gaming Authority.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence
• We gather payment and transaction information when you make a deposit or request a withdrawal
• We track your gaming activity, including games played, bets placed, and session duration, to improve our services
• We record technical data such as your IP address, device type, browser version, and operating system
• We may collect identity verification documents, including ID cards, passports, or proof of address, as required by KYC procedures
• We use cookies and similar technologies to recognize returning visitors and remember your preferences

2. How We Use Your Data

Our Golisimo platform uses your personal information for legitimate business purposes connected to operating a licensed online casino. We use your data to process deposits and withdrawals, verify your identity, detect fraudulent activity, and ensure compliance with anti-money laundering regulations. Here at Golisimo, we also use your contact details to send you account notifications, promotional offers related to our welcome bonus, and important updates about our terms of service.

• We process your data to manage your Golisimo login credentials and account security
• Our team uses transaction data to prevent fraud and comply with financial regulations
• We analyze gameplay patterns to support responsible gambling initiatives
• We may use your information to respond to support requests submitted via live chat or email

3. Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with legal obligations under our Anjouan Gaming Authority license, and our legitimate interests in preventing fraud and maintaining platform security. Where required, we rely on your explicit consent, particularly for marketing communications such as information about our Golisimo bonus offers.

4. Sharing Your Information

Our Golisimo Casino does not sell your personal data to third parties. However, we may share your information with trusted partners who assist us in operating our services, including payment processors, identity verification providers, and regulatory authorities when legally required. We at Golisimo also share limited data with game providers to deliver the gaming experience you expect, including access to slots, live dealer tables, and sports betting markets.

• We share data with payment providers to process deposits via VISA, Mastercard, Bank Transfer, and cryptocurrencies
• We disclose information to regulatory bodies when required under our Master License ALSI‑202411077‑FI2
• We work with fraud prevention services to protect your Golisimo account
• Our affiliated companies within the Casolinia Group network may receive data strictly for operational purposes

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including compliance with financial recordkeeping and licensing requirements. Even after you close your Golisimo account, we may retain certain records for a legally mandated period to satisfy anti-money laundering and audit obligations.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience on our site, remember your login details, and analyze traffic patterns. Our Golisimo Casino website uses both session and persistent cookies to ensure smooth functionality across desktop and mobile browsers. You can manage cookie preferences through your browser settings, though disabling cookies may affect certain features of our platform, including the Golisimo login process.

7. Your Rights

Depending on your jurisdiction, you may have specific rights regarding your personal data. We respect these rights and will respond to any valid requests within a reasonable timeframe.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request that we delete your data, subject to legal retention requirements
• You have the right to object to certain processing activities, including marketing communications
• You may withdraw consent at any time where processing is based on consent

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Our Golisimo security protocols include encryption, secure servers, and restricted access controls. While we take reasonable steps to safeguard your information, no method of transmission over the internet is completely secure, and we encourage you to also protect your own account credentials.

9. International Data Transfers

Because we serve players across multiple regions, including the United Kingdom, Switzerland, Spain, Canada, and Australia, your data may be transferred and processed in countries outside your country of residence. We ensure that appropriate safeguards are in place when such transfers occur, consistent with our obligations as a licensed operator.

10. Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close the account and delete the associated data.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our Golisimo Casino services after any changes indicates your acceptance of the revised policy.

12. Contact Us

If you have questions about how we handle your personal data, or if you wish to exercise any of your privacy rights, please reach out to our support team. We at Golisimo are available 24/7 via live chat, and you can also email us directly at [email protected]. Our customer support team will assist you with any privacy-related inquiries regarding your Golisimo account, deposits, or withdrawal requests.